The Horror of Baby Changing Rooms – Part 2

Baby Changing Rooms Article www.grumpymum.co.uk

A few days ago I wrote about the shocking state of many of the baby changing rooms I had used. The inspiration for this post was a particularly dreadful baby changing room in Debenhams Bath branch. Read the original article HERE Following my article Georgia, the Selling Support Manager for the branch has been in touch to discuss the current condition of their toilets. Georgia was very pleasant and started by appologising and emphatically agreeing that the current condition of all of the toilet facilities in store are not acceptable. We then went on to discuss the two main topics […]

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Hyping Up Hive – The Conclusion

British Gas Miss-selling Article www.grumpymum.co.uk

Read Part 1 HERE On the 7th December I wrote an article about the terrible miss-selling practices that I had witnessed British Gas engineers employ in order to get me to part with £150 to £250 to purchase a Hive smart thermostat. I was shocked that 5 different engineers advised me that I would need to have Hive installed to replace my faulty thermostat instead of replacing it with a free analogue model, which was similar to the thermostat I already had. After some investigation I discovered that British Gas engineers were indeed able to replace the thermostat with a […]

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The horror of baby changing rooms

Baby Changing Rooms Article www.grumpymum.co.uk

After visiting some of the most disgusting baby changing rooms I’ve ever seen, I’ve been inspired to write about how awful these amenities can be. Baby changing rooms aren’t required by law or by any regulation that I know of, however most businesses who provide toilet facilities and would like to cash in on the mummy (or daddy for that matter) pound, do provide them. The fact that they are purely a cutesy is perhaps why the majority of them make Glastonbury porter loos look clean! Take the changing facility I visited in Debenhams, Bath city center today. This was […]

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Costa Coffee – In Hot Water – And another thing…

Costa Coffee in Hot Water www.grumpymum.co.uk

Read the rest of the story… Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 I never intended to write another follow up to my Costa Coffee story. In truth, I came under some quite unpleasant fire after the story, which was published in the Swindon Advertiser, made it into a comic Facebook page called “Angry People in Local Newspapers”. However, not everyone miss-understood the point of the article and several days later Barrie Hudson, also of the Swindon Advertiser published the following in his column. Save Save Save

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British Gas Hyping Up Hive

British Gas Miss-selling Article www.grumpymum.co.uk

When the Grumpy family moved into our new home a few weeks before Grumpy Baby’s arrival, things were hectic to say the least. There was an endless stream of companies to inform and DIY jobs to be done, so when British Gas offered me a free boiler service if I signed up to their HomeCare package, I jumped at the chance of ticking one more thing off my list. The next day the engineer arrived and gave my boiler a clean bill of health with two exceptions. There was a small leak on one of the valves and the thermostat […]

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Costa Coffee – In Hot Water – The Final Chapter!

Costa Coffee in Hot Water www.grumpymum.co.uk

  This is the final post regarding my experience of Costa Coffee and their head offices inability to get the message across to their stores that staff are allowed to provide hot water to mums wanting to warm their baby’s milk. There are still a lot of branches of Costa where staff have not been made aware of the company policy, however I hope that this is about to change. The local Swindon newspaper, The Swindon Evening Advertiser, has run an article today based on this blog and featuring a quite awful photo of yours truly. I have to admit […]

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Costa Coffee – In Hot Water – Part 3

Costa Coffee in Hot Water www.grumpymum.co.uk

I had hoped that there would be no part 3 to this saga but sadly the message still doesn’t seem to have seeped through and disappointingly Costa Coffee seem to have decided to no longer respond to my emails advising them when I have been refused hot water for Grumpy Baby’s bottle, against their own policy. In the most recent incident, the Grumpy Family re-visited the branch that started it all at Green Bridge, Swindon. Previously the manager of this branch had been quite rude to me regarding my request for hot water, so we entered hopeful that the message […]

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Costa – In Hot Water, bottle feeding woes (Continued)

Costa Coffee in Hot Water www.grumpymum.co.uk

If you haven’t already, you can read my previous post about Costa stores and their confused stance on providing hot water to their customers for the purpose of warming babies bottles HERE. So, following on from my most recent run in with a Costa store informing me that they can’t give me any hot water, I have received the following email from the customer service team manager in the Brand and Social department. Thank you for your email. I will be picking up with the Area Manager again today. I can confirm this information is contained in our brand standards […]

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Costa Coffee – In hot water, bottle feeding woes

Costa Coffee in Hot Water www.grumpymum.co.uk

For several years now I’ve been having a love affair with Costa Coffee. It’s not the weekend until we’ve trotted off to Costa for a hot chocolate and a latte, but just recently the relationship has turned as sour! It all started one fateful Saturday in October. We headed off for out first Costa since Grumpy Baby had been born. The branch we chose was Costa, Greenbridge in Swindon. We’d just been in the Mothercare store next door buying Grunpy Baby all manner of cute things that I couldn’t resist, and were looking forward to a nice relaxing drink and […]

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