Review: Currys PC World Delivery Service

Currys PC World Review www.grumpymum.co.uk

I know I’m getting old because I get truly excited about things like buying new white goods, so today was a little like Christmas come early. After moving into our new house a few months ago it became apparent that the built in appliances left a lot to be desired. The fridge alternated between freezing and warming its content for reasons best known to itself, the freezer liked to randomly turn into an iceberg and the dishwasher didn’t! Time for a trip to Currys, but only because they are the only appliance and electrical specialist left on the high street. […]

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Costa Coffee – In Hot Water – Part 3

Costa Coffee in Hot Water www.grumpymum.co.uk

I had hoped that there would be no part 3 to this saga but sadly the message still doesn’t seem to have seeped through and disappointingly Costa Coffee seem to have decided to no longer respond to my emails advising them when I have been refused hot water for Grumpy Baby’s bottle, against their own policy. In the most recent incident, the Grumpy Family re-visited the branch that started it all at Green Bridge, Swindon. Previously the manager of this branch had been quite rude to me regarding my request for hot water, so we entered hopeful that the message […]

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Costa – In Hot Water, bottle feeding woes (Continued)

Costa Coffee in Hot Water www.grumpymum.co.uk

If you haven’t already, you can read my previous post about Costa stores and their confused stance on providing hot water to their customers for the purpose of warming babies bottles HERE. So, following on from my most recent run in with a Costa store informing me that they can’t give me any hot water, I have received the following email from the customer service team manager in the Brand and Social department. Thank you for your email. I will be picking up with the Area Manager again today. I can confirm this information is contained in our brand standards […]

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Costa Coffee – In hot water, bottle feeding woes

Costa Coffee in Hot Water www.grumpymum.co.uk

For several years now I’ve been having a love affair with Costa Coffee. It’s not the weekend until we’ve trotted off to Costa for a hot chocolate and a latte, but just recently the relationship has turned as sour! It all started one fateful Saturday in October. We headed off for out first Costa since Grumpy Baby had been born. The branch we chose was Costa, Greenbridge in Swindon. We’d just been in the Mothercare store next door buying Grunpy Baby all manner of cute things that I couldn’t resist, and were looking forward to a nice relaxing drink and […]

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Well Done Tesco!

Like many mums with tiny babies I do my shopping online. My shop of choice is Tesco, just because I had awful problems using Sainsbury’s for my disabled mother. Anyway, today was the first time I’d had a dreaded damaged product. Grumpy Baby’s formula carton had a hole punched right through the side! It was at the back of the package so I can forgive the picker, who I’m sure was in a rush, for missing it but as I dialled the customer service line and negotiated the inevitable call handling system I was dreading having to haggle with the […]

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