Have your consumer rights been slimmed down by Slimming World?

Slimming world are they slimming your consumer rights

Every year, some time between the fourth helping of left over Christmas food and the first serving of New Years Eve bubbly, millions of people in the UK look down at their post Christmas belly which is now sitting rather snugly against their waste band, and think “Hmm… best lose a few pound in the new year”. This year, I was no different. The aftermath of pregnancy and Christmas had left me several dress sizes larger than I was happy with, so I decided that with the help of Slimming World online, I would start my 52lb in 52 weeks […]

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Great Western Cameras, Swindon

Great Western Cameras, Swindon - Review www.grumpymum.co.uk

Grumpy Dad (GD) and I always try to buy each other one present that we actually want for Christmas and this year my present will be a new camera. After making this decision we did what most people do and researched what we wanted online before heading out to the shops to actually see and touch the cameras we had been looking at. At first we went to Currys where I discovered that the camera I thought I wanted wasn’t for me and although I did find a camera I liked, Currys had no stock and the sales assistant seemed […]

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The Horror of Baby Changing Rooms – Part 2

Baby Changing Rooms Article www.grumpymum.co.uk

A few days ago I wrote about the shocking state of many of the baby changing rooms I had used. The inspiration for this post was a particularly dreadful baby changing room in Debenhams Bath branch. Read the original article HERE Following my article Georgia, the Selling Support Manager for the branch has been in touch to discuss the current condition of their toilets. Georgia was very pleasant and started by appologising and emphatically agreeing that the current condition of all of the toilet facilities in store are not acceptable. We then went on to discuss the two main topics […]

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Hyping Up Hive – The Conclusion

British Gas Miss-selling Article www.grumpymum.co.uk

Read Part 1 HERE On the 7th December I wrote an article about the terrible miss-selling practices that I had witnessed British Gas engineers employ in order to get me to part with £150 to £250 to purchase a Hive smart thermostat. I was shocked that 5 different engineers advised me that I would need to have Hive installed to replace my faulty thermostat instead of replacing it with a free analogue model, which was similar to the thermostat I already had. After some investigation I discovered that British Gas engineers were indeed able to replace the thermostat with a […]

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The horror of baby changing rooms

Baby Changing Rooms Article www.grumpymum.co.uk

After visiting some of the most disgusting baby changing rooms I’ve ever seen, I’ve been inspired to write about how awful these amenities can be. Baby changing rooms aren’t required by law or by any regulation that I know of, however most businesses who provide toilet facilities and would like to cash in on the mummy (or daddy for that matter) pound, do provide them. The fact that they are purely a cutesy is perhaps why the majority of them make Glastonbury porter loos look clean! Take the changing facility I visited in Debenhams, Bath city center today. This was […]

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Costa Coffee – In Hot Water – And another thing…

Costa Coffee in Hot Water www.grumpymum.co.uk

Read the rest of the story… Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 I never intended to write another follow up to my Costa Coffee story. In truth, I came under some quite unpleasant fire after the story, which was published in the Swindon Advertiser, made it into a comic Facebook page called “Angry People in Local Newspapers”. However, not everyone miss-understood the point of the article and several days later Barrie Hudson, also of the Swindon Advertiser published the following in his column. Save Save Save

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British Gas Hyping Up Hive

British Gas Miss-selling Article www.grumpymum.co.uk

When the Grumpy family moved into our new home a few weeks before Grumpy Baby’s arrival, things were hectic to say the least. There was an endless stream of companies to inform and DIY jobs to be done, so when British Gas offered me a free boiler service if I signed up to their HomeCare package, I jumped at the chance of ticking one more thing off my list. The next day the engineer arrived and gave my boiler a clean bill of health with two exceptions. There was a small leak on one of the valves and the thermostat […]

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Costa Coffee – In Hot Water – The Final Chapter!

Costa Coffee in Hot Water www.grumpymum.co.uk

  This is the final post regarding my experience of Costa Coffee and their head offices inability to get the message across to their stores that staff are allowed to provide hot water to mums wanting to warm their baby’s milk. There are still a lot of branches of Costa where staff have not been made aware of the company policy, however I hope that this is about to change. The local Swindon newspaper, The Swindon Evening Advertiser, has run an article today based on this blog and featuring a quite awful photo of yours truly. I have to admit […]

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Costa Coffee – In Hot Water – Part 4

Costa Coffee in Hot Water www.grumpymum.co.uk

Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 12 days after emailing Costa Coffee once again about being refused hot water to warm my baby milk and I finally received a response from them. “I have raised this matter again with the Area Manager, she has confirmed she has spoken to the Manager Greenbridge store, she has also requested that they send another communication to all stores in this area via internal methods. She does have 230 team members in her region so we can only assume the team members had […]

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Review: Currys PC World Delivery Service

Currys PC World Review www.grumpymum.co.uk

I know I’m getting old because I get truly excited about things like buying new white goods, so today was a little like Christmas come early. After moving into our new house a few months ago it became apparent that the built in appliances left a lot to be desired. The fridge alternated between freezing and warming its content for reasons best known to itself, the freezer liked to randomly turn into an iceberg and the dishwasher didn’t! Time for a trip to Currys, but only because they are the only appliance and electrical specialist left on the high street. […]

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