British Gas Hyping Up Hive

British Gas Miss-selling Article www.grumpymum.co.uk

When the Grumpy family moved into our new home a few weeks before Grumpy Baby’s arrival, things were hectic to say the least. There was an endless stream of companies to inform and DIY jobs to be done, so when British Gas offered me a free boiler service if I signed up to their HomeCare package, I jumped at the chance of ticking one more thing off my list. The next day the engineer arrived and gave my boiler a clean bill of health with two exceptions. There was a small leak on one of the valves and the thermostat […]

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Costa Coffee – In Hot Water – The Final Chapter!

Costa Coffee in Hot Water www.grumpymum.co.uk

  This is the final post regarding my experience of Costa Coffee and their head offices inability to get the message across to their stores that staff are allowed to provide hot water to mums wanting to warm their baby’s milk. There are still a lot of branches of Costa where staff have not been made aware of the company policy, however I hope that this is about to change. The local Swindon newspaper, The Swindon Evening Advertiser, has run an article today based on this blog and featuring a quite awful photo of yours truly. I have to admit […]

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Costa Coffee – In Hot Water – Part 4

Costa Coffee in Hot Water www.grumpymum.co.uk

Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6 12 days after emailing Costa Coffee once again about being refused hot water to warm my baby milk and I finally received a response from them. “I have raised this matter again with the Area Manager, she has confirmed she has spoken to the Manager Greenbridge store, she has also requested that they send another communication to all stores in this area via internal methods. She does have 230 team members in her region so we can only assume the team members had […]

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To Pacify or Not To Pacify

To pacify or not to pacify, that is the question! I’ve always been dead set against dummies. They’re horrible dirty things covered in baby spit and germs. While pregnant, whenever anyone asked me if I intended to use them, I’d shudder and say “No Way!” while visions of a mother picking a dummy up off the floor and popping it in their own mouth to clean it swam through my head making me feel a little queezy. Just the thought of it was vile as far as I was concerned. I didn’t even want one in the house, so when […]

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Costa Coffee – In Hot Water – Part 3

Costa Coffee in Hot Water www.grumpymum.co.uk

I had hoped that there would be no part 3 to this saga but sadly the message still doesn’t seem to have seeped through and disappointingly Costa Coffee seem to have decided to no longer respond to my emails advising them when I have been refused hot water for Grumpy Baby’s bottle, against their own policy. In the most recent incident, the Grumpy Family re-visited the branch that started it all at Green Bridge, Swindon. Previously the manager of this branch had been quite rude to me regarding my request for hot water, so we entered hopeful that the message […]

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Christmas Keepsake Advent Calendar Tutorial

How to make a keepsake Christmas advent calendar

  Christmas always gets my nesting instincts twitching and this year is no exception, so with a new baby and a lot of time on my hands (Granted mostly taken up with nappy changes and feedings) I wanted to make a special keepsake for Grumpy Baby and an advent calendar seemed like the perfect thing. This tutorial will guide you through how to make your own keepsake advent calendar using easy to find materials. To make the advent calendar you will need A blank balsa wood advent calendar. These are easily purchasable online, mine was purchased from eBay White mount […]

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Costa – In Hot Water, bottle feeding woes (Continued)

Costa Coffee in Hot Water www.grumpymum.co.uk

If you haven’t already, you can read my previous post about Costa stores and their confused stance on providing hot water to their customers for the purpose of warming babies bottles HERE. So, following on from my most recent run in with a Costa store informing me that they can’t give me any hot water, I have received the following email from the customer service team manager in the Brand and Social department. Thank you for your email. I will be picking up with the Area Manager again today. I can confirm this information is contained in our brand standards […]

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Costa Coffee – In hot water, bottle feeding woes

Costa Coffee in Hot Water www.grumpymum.co.uk

For several years now I’ve been having a love affair with Costa Coffee. It’s not the weekend until we’ve trotted off to Costa for a hot chocolate and a latte, but just recently the relationship has turned as sour! It all started one fateful Saturday in October. We headed off for out first Costa since Grumpy Baby had been born. The branch we chose was Costa, Greenbridge in Swindon. We’d just been in the Mothercare store next door buying Grunpy Baby all manner of cute things that I couldn’t resist, and were looking forward to a nice relaxing drink and […]

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Review: The Original GroBag baby sleeping bag

Close up of the Starlight and Apple fabric design.

About the original GroBag baby sleeping bag Despite the name we are not talking about bags of dirt to grow your tomatoes in. GroBags and other baby sleeping bags are an alternative to blankets for babies and small children. They are effectively little tiny sleeping bags which come in a variety of shapes, sizes, colours and designs but all share the feature of neck and arm holes. About the product Today I will be reviewing two GroBags from both ends of the price spectrum. Both are size 0-6 months, 2.5 Tog (suitable for temperatures of 16 to 20 degrees C) […]

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Welcome to Grumpy Mum Reviews

Grumpy Mum & Grumpy Baby

Hello and welcome to Grumpy Mum Reviews! So, what’s this blog all about? Well, at the end of 2015 Grumpy dad and I decided that we weren’t confused, tired and broke enough, so we had better have a baby… Two months later the illusive second line showed up on a test and from that point on I was absolutely baffled by how many products there were out there for new and prospective mothers and babies. Working out which products were essential and which were just money down the drain was a nightmare and as a result I ended up wasting […]

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